info@stimuoils.com

Go to ORDERS to check the status of your order. Here’s what you’ll notice:

PREPARING FOR SHIPMENT: This means we’re currently processing and packing your order. You will receive an email confirming receipt of your order. We’ll send you another email with tracking information once your product has shipped.

SHIPPED: Your order has been shipped. You will also receive a link to monitor your package within 24 to 48 hours.

DELIVERED: Your order has been delivered! Orders are delivered before 10 p.m. seven days a week.

We provide full refunds for products that are returned unopened or are damaged or defective. Within 30 days of receiving your order, please send an email to info@stimuoils.com with your name, order confirmation number, and reason for the refund.

You will be notified via email once your refund has been approved. It may take up to seven business days for a refund to reflect in your account. If you have not received your return after this time period, please contact your bank.

You can cancel your order at the ORDERS page by clicking the button cancel and providing the reason for your cancellation request. 

If you notice the incorrect address right after placing your order, go to the ORDERS page and immediately cancel your order. You can also change your address on the My Accounts page and order again. 

However, if your order status is SHIPPED, your order can’t be canceled anymore. 

Most deliveries will take between 2-5 working days.

We capture the complete amount of your order when the order is placed, so we are unable to make modifications. Adding to or altering an order is not possible due to eCommerce legislation and for the protection of our clients unless the initial order is cancelled and refunded.

Stimuoils currently processes and ships orders with billing and final destination shipping addresses in Singapore only.  We are unable to bill or ship to any country other than Singapore.